YSC Virtual Symposium Tech How-To
The Virtual Symposium offers online workshops and meetups over the course of a week using ZOOM. To help you get set up before the Virtual Symposium, we have helpful instructions and troubleshooting tips for common issues you may face.
How to Participate in the Virtual Symposium:
Register for the YSC Virtual Symposium. We’ll send instructions and links to each session and meetup by email.
Note: You are not required to have a Zoom account or sign-in to join a meeting. If you do wish to sign in, you can use your Zoom, Google or Facebook account. If you don’t have an account, signing up is free.
How to Choose Virtual Symposium Sessions:
After registering, you will receive a follow-up email with instructions to sign up for sessions and meetups. Leading up to the Virtual Symposium, we will send emails with links to the webinars and post in the private Symposium group on Facebook.
Note: You will have an opportunity to change your sessions after signing up and will have access to all of the session recordings.
How to Connect With Other Virtual Symposium Attendees:
We know a virtual event doesn’t exactly give you the warm fuzzies like in-person connections, but that doesn’t mean there isn’t an opportunity to find life-long connection and support. Leading up to and after the Virtual Symposium, connect with other attendees in the private Facebook group set up just for Virtual Symposium attendees.
During the sessions, attendees will have the opportunity to chat with others via the session’s chat feature. Head to the “How to Participate During a Session” section for more info.
How to Join the Private Facebook Group:
Once you register, you will receive instructions to join the Facebook group on the confirmation page and via email. If you have an issue with joining, please email conferences@youngsurvival.org.
What if I Don’t Want to Join the Private Facebook Group?
Joining the Facebook group is optional and not required. We will be sending instructions to join each session via email and links for recordings at the end of the week.
How to Join a Session:
Before attending the Virtual Symposium on your computer or mobile device, visit Zoom’s download center to download the Zoom app.
Join a test Zoom meeting to test your connection strength, check your audio settings and familiarize yourself with the Zoom app.
Note: Each session will have a unique 9, 10, or 11-digit number called a meeting ID that will be required to join a Zoom meeting. If you are joining via telephone, you will need the teleconferencing number provided in the email invite.
Click Here for Operating System-Specific Instructions
How to Participate During a Session:
Chat: As an attendee, you can chat with the speaker, moderater, and other attendees. You can choose to send your message directly to an individual or to all attendees. Learn more about Zoom’s chat feature.
Q&A: There are two ways to submit questions for speakers:
- A week before each session, there will be a callout to submit questions in the private Symposium group on Facebook. If you prefer to remain anonymous, we will have instructions to submit questions privately.
- During the session, there will be an opportunity to submit questions during the session and attendees can up-vote submitted questions. Note: submissions cannot be anonymous when sent in this forum.
Testing Computer or Device Audio:
There are two ways to connect meeting audio, joining via computer or joining via telephone.
Zoom provides helpful steps to test your audio and enable the settings to automatically join by computer audio if you prefer.
Join a test Zoom meeting to check your audio settings and familiarize yourself with the Zoom app.
How to Rewatch a Session or Catch Up on a Missed Session:
If you cannot join live, there will be an opportunity to view the session at a later date. Attendees will have access to the recording in the private Symposium group on Facebook. Instructions will include links to the session resources. These resources will also be emailed out to all attendees by the end of the week. If you have any questions, email conferences@youngsurvival.org.
Troubleshooting Common Zoom Issues:
If you are receiving an Error 5000, 5003, or 5004, there is an issue with connecting to Zoom’s web service. Here are some troubleshooting steps.
- If you are on a network with a firewall or a proxy, please contact a network administrator to check your Firewall and Proxy Settings.
- An antivirus software like McAfee Web Protection or AVG may be blocking your connection to Zoom. Please try to disable the service and try again.
- Check with your Internet Service Provider to check that you can connect to the Zoom service.
If you continue to experience issues, please submit a request with Zoom.
If you are receiving an Error 104101-104118, there is a connectivity issue with connecting to Zoom servers. Here are a few troubleshooting steps.
- If you are on a network with a firewall or a proxy, please contact a network administrator to check your Firewall and Proxy Settings.
- An antivirus software like AVG may be blocking your connection to Zoom. Please try to disable the service and try again.
- Check with your Internet Service Provider to check that you can connect to the Zoom service.
If you are experiencing any other errors, Zoom provides steps to help troubleshoot.